Refund & Return Policy

for Alivea Wellness

Effective Date: May 26, 2026

At Alivea Wellness, customer satisfaction is important to us. We are committed to providing quality wellness products designed to inspire hope, encourage healthier living, and positively impact lives. Because many of our products involve personal care, wellness, and consumable items, we have established the following refund and return guidelines.

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Return Eligibility

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Returns may be accepted within 14 days of delivery for eligible non-consumable items that are:

• Unused

• Unopened

• In original packaging

• In resellable condition

Proof of purchase or order confirmation is required for all returns.

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Non-Returnable Items

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For safety, health, and quality-control reasons, the following items are generally non-refundable and non-returnable unless damaged or defective upon arrival:

• Opened beverages

• Consumable wellness products

• Supplements

• Personal care products

• Lip products

• Soaps and skincare items

• Customized or personalized items

• Clearance or final sale products

• Digital products or downloadable materials

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Damaged or Incorrect Orders

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If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.

2. Include your order number.

3. Provide clear photos of the item and packaging.

We will review the issue and may offer:

• Replacement product

• Store credit

• Partial refund

• Full refund when appropriate

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Refund Approval Process

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Approved refunds will be processed to the original payment method within approximately 5–10 business days after approval, depending on your financial institution.

Shipping charges are generally non-refundable unless the error was caused by Alivea Wellness.

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Return Shipping

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Customers are responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The product was defective upon arrival

We recommend using a trackable shipping method for returns.

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Exchanges

Exchanges may be available for damaged or defective items depending on product availability.

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Order Cancellations

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Orders may only be canceled before shipment processing begins. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

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Wellness Disclaimer

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Results from wellness products may vary by individual. Alivea Wellness does not guarantee specific results from use of any product.

Our mission is to provide quality products that support wellness and bring hope, but our products are not intended to diagnose, treat, cure, or prevent disease.

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Chargebacks & Fraud Protection

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We reserve the right to investigate claims involving fraudulent activity, excessive refund requests, or abuse of our return policy.

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Our Commitment

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At Alivea Wellness, we believe every customer matters. We strive to handle every concern with fairness, respect, and integrity while continuing our mission to provide purpose-driven wellness products that encourage healthier living and hope for individuals and families.

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Contact Information

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For refund or return assistance, please contact:

Alivea Wellness Customer Support
382 Jim Elliott Road
Elizabethton, TN 37643
Email: tammyt@aliveawellnesscompany.com