Shipping Policy
A legal disclaimer
Shipping Policy
for Alivea Wellness
Effective Date: May 26, 2026
At Alivea Wellness, we are committed to providing quality products with care, integrity, and efficiency. Our goal is to ensure every order arrives safely and in a timely manner from our distribution center to your home or business.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified. Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume launches, promotions, holidays, or special events, processing times may be extended. Customers will be notified if significant delays occur.
Shipping Locations
Alivea Wellness currently ships throughout the United States. International shipping availability may vary based on product type, regulations, and carrier limitations.
Shipping Carriers
Orders may be shipped using trusted carriers including:
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USPS
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UPS
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FedEx
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Regional delivery partners
Carrier selection may vary depending on package size, destination, and delivery speed.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Package weight
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Shipping destination
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Product type
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Selected shipping speed
Promotional free shipping offers may apply to qualifying orders.
Estimated Delivery Times
Estimated shipping times after processing:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Priority Shipping: 1–2 business days
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Delivery times are estimates only and are not guaranteed once packages leave our distribution center.
Tracking Information
Customers will receive shipping confirmation and tracking information via email once an order has shipped.
Please allow up to 24 hours for tracking updates to appear within the carrier system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Alivea Wellness is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned due to address issues, additional shipping fees may apply for reshipment.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping
carrier, delivery responsibility falls to the carrier. While we will assist customers in locating packages whenever possible, Alivea Wellness is not liable for:
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Lost packages
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Stolen packages
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Weather delays
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Carrier delays
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Delivery exceptions outside our control
Customers are encouraged to contact the shipping carrier directly regarding delivery issues.
Damaged Shipments
If your order arrives damaged:
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Take photos of the package and damaged items immediately.
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Contact our customer support team within 48 hours of delivery.
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Include your order number and supporting photos.
We will review claims individually and work toward an appropriate resolution.
Product Availability
All orders are subject to product availability. If an item becomes unavailable after purchase, customers may receive:
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A replacement option
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Store credit
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Refund for unavailable items
Wellness Product Care
Certain wellness products may be sensitive to heat, cold, or prolonged transit times. Customers are encouraged to retrieve packages promptly after delivery.
Alivea Wellness is not responsible for damage caused by packages left unattended after delivery confirmation.
Mission Behind Every Shipment
Every order shipped from Alivea Wellness represents more than a product — it represents our mission to provide quality wellness solutions designed to inspire hope, encourage healthier living, and positively impact lives.
Contact Information
For shipping questions or support, please contact:
Alivea Wellness Distribution Center
382 Jim Elliott Road
Elizabethton, TN 37643
Email: tammyt@aliveawellnesscompnay.com